Privacy Policy

1. Introduction

Baggo operates a luggage transfer and delivery network across Sri Lanka.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, or services.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Identification details (if required for security purposes)

B. Booking Information

• Luggage details
• Delivery instructions
• Scheduled pickup and delivery dates and times

C. Payment Information

• Payment method details
• Transaction information

Note: Baggo does not store full card details when payments are processed through third-party payment gateways.

D. Delivery Status Information

• Delivery status updates (e.g., Accepted, Picked Up, In Transit, Delivered)
• Confirmation details entered by the assigned driver or porter

E. Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage analytics

3. How We Use Your Information

We use your information to:

• Process and manage luggage delivery requests
• Assign drivers, porters, and partner locations
• Provide delivery status updates
• Improve our services and user experience
• Send booking confirmations and service notifications
• Prevent fraud and maintain safety standards

4. Information Sharing

We may share limited information with:

• Verified drivers and porters (for delivery execution only)
• Partner locations (for temporary storage or transfers)
• Payment processing providers
• Legal authorities when required by law

All partners are required to maintain confidentiality and protect customer data.

5. Data Security

We implement reasonable security measures, including:

• Encrypted communications
• Secure server environments
• Role-based system access
• Limited employee access to sensitive information

Note: However, no digital platform can guarantee 100% security.

6. Data Retention

We retain personal data only as long as necessary to:

• Complete service obligations
• Comply with legal requirements
• Maintain internal operational records

7. Your Rights

You may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications

8. Cookies

Baggo may use cookies to:

• Improve website functionality
• Analyze usage patterns
• Enhance user experience

You may disable cookies through your browser settings.

9. Changes to This Policy

Baggo may update this Privacy Policy periodically. Continued use of our services after updates indicates acceptance of the revised policy.

We encourage you